terms of service

by making any purchase, you agree to all terms and conditions.

all items are of our original design and/or handmade by us unless otherwise stated. we do our best to create items of high quality. there may be slight imperfections (i.e. sizing, measurements) in all handcrafted products.

disclaimers and any special maintenance specific to a certain product will be mentioned in the product listing. we are not responsible for quality issues you may have for products with disclaimers or damage from mishandling or improper care pertaining to products with special care instructions.

customer service hours are monday-friday, 11am-6pm. we are not required to answer any emails or direct messages (via social media) regarding business outside of those hours.

we do not issue refunds or cancellations (with the exception of "return to sender" packages mentioned below). if your package is lost, missing, or damaged, we are not responsible after they leave our facility. please contact your local postal service with those concerns. if you have an issue with quality, please contact us with your concerns. an exchange may be made of equal or lesser value or partial store credit can be issued, only after contacting us within 14 days of delivery. you will be responsible for return postage, and your exchange product will be sent (with free shipping) or your store credit will be issued after the original product is received in original condition.

if your package is returned to us due to client error (i.e. incorrect name or address, unpaid customs fees, etc.), you must pay for additional postage before it can be sent out a second time. if you do not wish to pay shipping, a refund or partial store credit can be issued instead, minus shipping costs.

international customers are responsible for any customs fees or charges that may occur when your package arrives.

please remember our crafted jewelry pieces are considered fashion jewelry. tarnishing and color change is natural and should be expected. reference the care card included, or visit the care & maintenance page for more detailed information, to help prevent, reduce, and/or delay tarnishing or color change. we are not responsible for damages due to poor care or handling.

we use hypoallergenic materials. everything is made in a pet-friendly home.

we reserve the right to refuse business to any client or customer.